Shipping policy
JADE ELAN – SHIPPING POLICY
At Jade Elan, each order is carefully prepared to ensure quality, presentation, and a premium unboxing experience.
PROCESSING TIME
All orders are processed within 2–5 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended.
You will receive a confirmation email with tracking information once your order has been shipped.
SHIPPING TIME
Shipping times vary based on your location and selected shipping method at checkout.
Estimated delivery time is typically 3–7 business days after processing.
Please note that delivery times are estimates and are not guaranteed.
ORDER ACCURACY
Please ensure that your shipping address is correct at checkout.
Jade Elan is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at:
support@jadeelan.com
We cannot guarantee changes once an order has been processed.
LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the shipping carrier, Jade Elan is not responsible for lost or stolen items.
If your package is missing, we recommend:
- Checking with neighbors or household members
- Contacting your local post office
- Filing a claim with the shipping carrier
DAMAGED ITEMS
Candles are packaged with protective inserts to ensure safe transit. In rare cases extreme temperatures may affect wax appearance without impacting quality or burn performance.
If your order arrives damaged, please refer to our Refund Policy and contact us within 48 hours of delivery with photos.
SHIPPING DELAYS
Jade Elan is not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances.
We appreciate your patience and understanding as we work to deliver your order with care and quality.
— Jade Elan