Refund policy

JADE ELAN – REFUND & RETURN POLICY

At Jade Elan, each product is carefully crafted and prepared to ensure a premium self-care experience. Due to the nature of our products, we maintain the following policy to protect both our customers and the integrity of our brand.

ALL SALES ARE FINAL
We do not accept returns or offer refunds on any products once they have been opened or used. This policy is in place due to hygiene and safety standards associated with body care and wellness products.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, we are happy to make it right.

To be eligible for a replacement or store credit:

• You must contact us within 48 hours of delivery
• You must provide clear photos of the damaged item and packaging
• Your order number must be included in your message

Once reviewed and approved, we will offer:

• A replacement item (if available), or
• Store credit for the value of the item
• For gift sets, only the damaged item within the set will be replaced, not the full set.

NON-REFUNDABLE SITUATIONS
We do not offer refunds or replacements for:

• Change of mind
• Incorrect product selection
• Minor variations in color, texture, or scent
• Items that have been used, opened, or altered

SHIPPING ISSUES
Jade Elan is not responsible for:

• Delays caused by shipping carriers
• Lost or stolen packages marked as delivered

If you experience a shipping issue, we recommend contacting the carrier directly to file a claim.

CONTACT US
For any concerns regarding your order, please contact us at:
support@jadeelan.com

We appreciate your understanding and support as we maintain high standards for quality, safety, and customer care.

— Jade Elan